Last updated: 2026
These Terms & Conditions apply to the website and services of The Online Hub Services, ABN 71 022 067 006, trading as The Online Hub (“we”, “us” or “our”).
For clients, these terms form part of your service agreement when supplied to you and accepted with your quotation or selected plan. Simply browsing our website does not create a paid service agreement.
The Online Hub provides WordPress website hosting, maintenance, support, website development and related digital services.
Your quotation, selected plan or written service agreement specifies the services, fees, inclusions and exclusions that apply to you.
Any expressly agreed project-specific conditions take priority over these general terms where they differ.
For websites we did not build, we may require a backend review before accepting the website into a hosting or maintenance plan.
The review helps us assess the website’s theme, plugins, editing tools, software versions, licensing and visible technical issues.
It is based on the access and information available at the time and is not a comprehensive code, security or compliance audit.
Any identified limitations, exclusions or recommended additional work will be explained before you proceed. Additional charges require your approval.
Not all WordPress websites are built the same way. Websites may use visual page builders, standard WordPress editing tools, custom themes, custom code or restricted content fields.
These differences affect the changes we can make through the dashboard. Administrator access does not necessarily provide control over layouts, spacing, font sizes, image positioning or other design elements.
Where a website has limited editing options, our content-editing services may be restricted to existing text and other accessible fields.
New pages, structural changes or design adjustments requiring development may need to be completed by the original developer or quoted separately.
We will explain relevant limitations identified during our review.
Maintenance services are limited to the inclusions stated in your selected plan.
These may include WordPress, theme and plugin updates, backups, security monitoring, malware protection, uptime monitoring, SSL management and support.
Maintenance does not automatically include redesigns, custom development, new functionality or repairs to pre-existing faults.
We will provide the agreed services with reasonable care and skill.
Software updates help address security issues, fix faults and maintain compatibility. We take reasonable care when applying updates included in your plan.
However, third-party themes, plugins and custom code may not remain compatible with newer versions of WordPress or other software.
If an update causes an issue, we will assess it and take reasonable steps within the agreed maintenance scope. This may include restoring a backup, reversing an update or contacting the software provider.
Work requiring changes to custom code, substantial redevelopment or replacement of unsupported software is excluded unless expressly included in your agreement. Such work may require the original developer or a separately approved quotation.
These exclusions do not remove our responsibility for problems caused by our failure to exercise reasonable care and skill.
Where your plan includes small website changes, these cover straightforward updates to existing content using the website’s available editing tools.
Examples include:
Unless expressly included, small website changes do not cover:
Your editing allowance and any request or time limits will be stated in your quotation or plan before commencement.
We will obtain approval before undertaking work that attracts additional charges.
Where hosting is included, we provide managed website hosting and the associated services specified in your plan.
Website performance also depends on its construction, content, plugins and external services. Hosting alone does not guarantee a particular loading speed or performance score.
We aim to provide reliable availability, but maintenance, infrastructure faults and other events may cause interruptions.
We will take reasonable steps to address hosting issues within our control and communicate material interruptions when practical.
Domain registration, email hosting and external subscriptions are included only where expressly stated.
For websites hosted with us under a plan that includes backups, daily backups are retained for 30 days.
You may request restoration to an available backup from the previous 30 days by emailing us.
Restoration returns the website to its earlier state. Changes made after that backup, including content, enquiries or orders, may be lost. We will explain the likely effect before proceeding where practical.
We take reasonable care to maintain backups. Successful restoration depends on an available, usable backup.
Backups are not a permanent archive. Versions outside the retention period may no longer be available. Clients should keep separate copies of important business records and original assets.
We provide the security and malware services described in your selected plan. These measures reduce risk but cannot guarantee that a website will never be compromised.
You must protect account credentials, use secure passwords and notify us promptly of suspected unauthorised access.
If an incident requires work beyond your plan, we will explain the additional work and obtain approval for additional charges.
Websites may depend on paid themes, plugins, stock images or external services.
Unless expressly included, you are responsible for the licences and subscriptions required by your website.
Expired licences or discontinued software may affect updates, support and functionality.
Third-party purchases made on your behalf require approval. Associated costs will be disclosed before purchase.
Third-party products remain subject to their providers’ licence terms.
Migration scope and any known technical requirements will be confirmed before work begins.
Keep your existing hosting active until we confirm migration is complete and relevant checks have been performed.
Your domain may remain registered with your existing registrar. Domain registration and website hosting are separate services.
Before cancelling existing hosting, connected email accounts and other dependencies must also be checked.
You remain responsible for domain renewal unless we have expressly agreed to manage it.
Development and design work is governed by the scope in your accepted quotation.
The quotation will specify relevant deliverables, page numbers, functionality, concepts, revision allowances, payment milestones and any exclusions.
Requests outside the agreed scope, including changes to approved designs, will be treated as variations. We will explain the cost and any delivery impact and obtain approval before proceeding.
Printing, stock photography, copywriting, SEO services and third-party software are excluded unless expressly included.
Browser and device testing will be defined in the quotation. Support for obsolete browsers is included only by express agreement.
Where a development project requires a deposit, the amount and payment schedule will be stated in the quotation.
Deposits are credited towards the project price. Work commences once the agreed initial payment and required materials have been received.
Any balance required before launch or handover will be stated in the quotation.
If a project is cancelled, we will provide an itemised account of work completed and approved, non-recoverable costs incurred. Payments already received will be credited against amounts properly payable.
Any refund or additional amount due will be assessed under the agreement and applicable law. Deposits are not automatically forfeited in every circumstance.
Delivery dates depend on the agreed scope, timely access, supplied content and client approvals.
If delays or variations affect delivery, we will advise you and provide a revised estimate where practical.
You are responsible for reviewing supplied proofs and checking the accuracy of your content before approval.
Approval does not remove our responsibility for defects in the agreed work.
Training and post-launch support are included only to the extent stated in your quotation.
Your existing content and assets remain yours or the property of their respective owners.
For new work, your quotation will specify ownership or licence arrangements. Unless otherwise agreed, ownership of original client-specific design work created by us transfers upon full payment.
Third-party software, licensed assets and our pre-existing tools or reusable components remain subject to their applicable ownership and licence arrangements. We will identify material restrictions relevant to your use.
We will obtain permission before using your project, branding or non-public information for promotional purposes.
You agree to:
We will advise you if missing access, information or approvals prevent us from completing agreed services.
Support requests should be submitted through the contact method specified in your service agreement.
Support hours and any response targets will be confirmed in your plan or quotation. Unless expressly agreed, services do not include a dedicated 24-hour helpdesk or immediate response.
Requests are prioritised according to urgency and impact.
Prices are in Australian dollars and exclude GST unless otherwise stated.
Your fees, billing frequency and payment dates will be confirmed before commencement.
An accepted quotation’s price will not change unless you approve a variation or the quotation expressly provides an agreed adjustment mechanism.
Proposed changes to ongoing service fees will be communicated in advance. You may end the affected service before an increase takes effect without an additional cancellation penalty.
If payment is overdue, we will contact you and provide reasonable notice and an opportunity to resolve it before suspending services. We will consider genuine billing disputes before taking action.
Cancellation requests may be made by email.
Any minimum term, notice period or prepaid arrangement must be disclosed and agreed before commencement.
We will confirm the service end date and relevant migration or backup arrangements. Before hosting ends, you will have a reasonable opportunity to obtain a website copy or arrange transfer.
Optional migration assistance and its cost will be agreed in advance.
We may suspend or end services for a material breach after providing reasonable notice and an opportunity to remedy it. Urgent action may be taken where reasonably necessary to address an immediate security threat or unlawful activity.
Refunds and other remedies will be provided where required by law.
Unless expressly agreed, our services do not promise particular search rankings, traffic, sales, enquiry volumes or other business outcomes.
Reviews and recommendations are based on the information available at the time.
Our website provides general information about our services.
Unless otherwise stated, its content and branding belong to us or are used with permission. Reproduction requires permission except where permitted by law.
External links are provided for convenience. We do not control those websites’ content, availability or privacy practices.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.
Responsibility for loss or damage will be assessed under applicable law, taking account of its cause and each party’s contribution.
These terms do not provide a blanket exclusion of our liability.
We may update the terms published on our website.
Publication does not automatically change an existing service agreement. Material changes to ongoing services will be communicated in advance and dealt with under the agreement and applicable law.
These terms are governed by Queensland law and applicable Commonwealth law.
Please contact us first if a concern arises so we can try to resolve it promptly.
Nothing in these terms prevents either party from exercising available legal rights or accessing an appropriate court, tribunal or complaints body.
The Online Hub Services
ABN: 71 022 067 006
Brisbane, Queensland, Australia
Phone: 0450 646 311
Website: www.theonlinehub.com.au
Please use the contact details on our website for questions, support requests or cancellation notices.